Blockchain (not) for Everyone: Design Challenges of Blockchain-based Applications
Results unveil that even users familiar with technology experienced severe difficulties using blockchain-based apps, and see how blockchain metaphors and transaction-mediated interactions challenge established mental models for modern applications, imposing heavy workloads on users.
Abstract
Upon its arrival, the Ethereum blockchain promised to introduce a new paradigm of Internet-based applications that would revolutionize multiple fields, from finance to IoT to the public sector. Until now, scientific efforts have been primarily focused on theoretical discussions about the implications of the technology and on technical proposals to improve and consolidate the underlying infrastructure, neglecting the experience of people using blockchain-based systems. However, for this technology to permeate the mainstream, blockchain technology should be easily accessible to the general public. This paper reports on evaluations conducted with first-time blockchain users of two Internet-mediated communities using prototype applications built on Ethereum. Results unveil that even users familiar with technology experienced severe difficulties using blockchain-based apps. Also, we saw how blockchain metaphors and transaction-mediated interactions challenge established mental models for modern applications, imposing heavy workloads on users. We conclude the paper by discussing design implications resulting from blockchain’s paradigm change.